Evaluation of Service Units and Additional Administrative Units

Service Units and additional Administrative Units are subject to evaluation every seven years. The evaluations are carried out in accordance with the informed peer review model and are performed in several stages (self-evaluation, peer review with site visit, follow-up).

The primary goal of the evaluation is to examine the portfolio of services provided by the respective unit and to draw up and implement measures aimed at improving its ability to support research and teaching activities. The unit in question may also wish to highlight particular areas. The perspective of the ‘customer’ is also included in the evaluation (e.g. in user surveys and meetings between peers and customers).


The evaluation process is carried out over a number of stages:

Informed Expert Review of Service Units

Beginning and agreement as to approach

The institution, the Rectorate and the Unit for Quality Assurance specify details  of the evaluation process; in particular thematic focal points of the evaluation can be agreed on. An agreement on the criteria for the selection of peers is also reached.


Self-evaluation of the institution  

The institution itself draws up the self-evaluation report. The Unit for Quality Assurance provides guidelines and supports the self-evaluation process as needed by providing data (e.g. data on staff) as well as additional analyses after coordinating with the institution (e.g. user surveys).


The site visit and the peers' report

External and in particular international experts in the area in question carry out a site visit at the institution and will already have read the self-evaluation report from the institution itself in advance. After the visit, the peers present a written evaluation report, to which the institution may also respond. The report and the institution's statement are published in aggregate form.


Follow-up: implementation meetings, target agreements, monitoring

The evaluation report of the peers and the institution's statement are then used together to form the basis for measures to be identified together with the Rectorate of the University of Vienna, either within the scope of target agreement negotiations or in separate implementation meetings. As a rule, the measures, as well as monitoring activities to ensure that the targets are reached will be laid out in target agreements between the Rectorate and the institution.


Mag. Dr. Michael Hofer

T: +43-1-4277-18010